Frequently Asked Questions

Discover everything you need to know about shopping with Trelise Cooper.

How do I determine my correct size?

Each product page features a detailed size guide. As Trelise Cooper designs range from tailored to oversized silhouettes, we recommend checking the specific measurements provided for each garment.

What is your return policy for online orders?

We offer returns on full-priced items within 14 days of delivery. Items must be in original condition with all tags attached. Please note that 'Final Sale' items cannot be returned unless faulty.

Do you offer international shipping?

Yes, we ship our designer collections worldwide. Shipping costs and delivery timeframes vary by destination and will be calculated at checkout.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link so you can monitor your delivery's progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as flexible payment options like Afterpay and Laybuy.

Can I cancel or amend my order after it is placed?

To ensure fast delivery, we process orders quickly. If you need to make changes, please contact our Customer Care team immediately. We cannot guarantee changes once an order has reached the warehouse.